Resumé

DDB Los Angeles  ||  2006 – June 2009

Jr. Systems Administrator  ||  2008 – June 2009

Responsible for maintaining a datacenter of over 25 physical and virtual servers. Analyzed and streamlined IT procedures. Provided senior level support to helpdesk technicians to find lasting solutions for helpdesk issues.

  • Administered Microsoft Exchange 2003 servers with Blackberry Enterprise Server (BES) integration.
  • Setup Exchange 2007 test environment in preparation for Exchange 2003 to 2007 migration.
  • Setup new user accounts in Microsoft Active Directory and maintained security groups.
  • Designed, installed, configured VMWare ESX Server 3.x and 4.x infrastructure.
    • Setup test environments with VMWare ESXi Server.
  • Instrumental in developing and implementing Business Continuity Plans and Disaster Recovery Procedures for all servers.
  • Setup Point-to-Point VPN connections between Los Angeles, Seattle, San Francisco, and Dallas offices.
  • Lowered incoming spam through Postini e-mail filtering services.
  • Deployed new anti-virus software and maintained definition updates.
  • Scripted fileserver archiving procedures using Windows Powershell.
Desktop Support Specialist  ||  2007

Provided technical support for 100+ users and ensured proper maintenance of workstations, printers and peripherals. Responded to user requests and worked diligently to resolve technical issues to maximize system uptime. Managed and created workstation images maintaining current operating system updates, applications, and drivers using Symantec Ghost. Installed, configured, and upgraded Donovan Data System software.

  • Outperformed peers by maintaining an outstanding record of technical support service
  • Significantly reduced workstation setup time by developing a single system image for our various hardware configurations.
  • Performed daily backups of all servers in accordance to Disaster Recovery plans.
IT Assistant  ||  2006

Responsible for placing purchase orders for hardware, software, and supplies weekly as needed. Maintained hardware lease returns and scheduled return of equipment. Performed setup for new employee workstations, and coordinated office moves. Maintained and organized software licenses and library. Set up smartphones (Blackberry, Palm, and Windows Mobile devices) to corporate email.
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