Wednesday, April 30, 2008

Solving Entourage Launch Issues

Entourage in Microsoft 2008 is by far not a very fun email client to use. This is especially true when Entourage won't even launch for you to read your email.

You may receive the following errors which will prevent Entourage from launching.
  • The Rules file appears corrupt. Rules cannot be used.
  • The Signatures file appears corrupt. Please remove the Signatures file from your Office 2008 identity folder and relaunch.
  • The Mailing Lists file is corrupt.
All three of these error message prevent Entourage from launching, however, they are quite easy to fix. You simply have to navigate to the following folder and delete the files called Mailing Lists, Rules, and Signatures.

Macintosh HD/Users/[your user name]/Documents/Microsoft User Data/Office 2008 Identities/

Once you remove those files, Entourage will recreate those files and Entourage will launch without issue.

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2 Comments:

At May 22, 2008 12:04 PM , Anonymous Anonymous said...

Great tip... It's so easy when you know what to do:)
Thank you:)

 
At May 29, 2008 9:10 AM , Blogger ozblog said...

I have removed all the files from the Main Identity folder, but Entourage won't recreate new rules. The folders are empty and the Rule Error continues to show.

 

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